Inside Sales Coordinator is responsible for working closely with Outside Sales Team, providing direct pricing support to internal and external customers on design/build and publicly bid projects using the most current pricing available. Inside Sales Coordinator must communicate with customers and teammates via telephone and email in a professional manner while working accurately and timely in a fast paced, high volume, detailed and deadline-oriented environment.
RESPONSIBILITIES:
Team up with assigned Sales Managers to help support FALK Sales.
Sales Coordination – work with assigned Sales Manager teammates to help coordinate packages.
Help grow markets in assigned territory areas.
Enters orders in ERP once quote is signed.
Process Small Orders for assigned Sales Managers, excluding warranty/customer service orders.
Prepares quotes from information received such as contract drawings, specifications, and addendums using in-house pricing, supplemental design and pricing programs and information obtained from 3rd party vendors.
Identifies exclusions, discrepancies, missing information and obtains clarification and qualifies the quotation, based on that information.
Provides adds, deducts, or alternates as requested to quotes that require special pricing beyond the basic quotation.
Ensures the use of the most current pricing information when preparing the quote.
Communicates with FALK Operations teams and Customers regarding production scheduling and shipping dates.
Maintains Customer/Vendor/Sales team relationships.
Communicates with Customers and Sales team regarding any clarification of scope/design intent.
Interacts with customers and Sales Managers to clarify product requirements on RFQ's as needed.
Interact and provide project requirements, estimate details to manufacturing and project management.
Ensure customers receive regular status updates and quotations are issued accurately and in a timely manner.
Other duties and responsibilities as required.
Maintains relations with customers, Outside Sales team and downstream departments
QUALIFICATIONS:
Minimum 2 years of experience estimating exterior building products or steel buildings
Must have commercial experience
High school diploma is required. Associate degree in related field preferred
Work related travel would typically be less than 2 times per year
Good mathematical and analytical skills
Ability to manage multiple deadlines for completion
Ability to communicate effectively through written and verbal methods
Ability to review and interpret project specifications
Ability to read and interpret blueprints
Exhibit competency in use of in-house pricing programs and procedures
Must be computer proficient, particularly in Bluebeam, Autodesk Construction, SketchUp and Excel
Must be detail and customer service oriented
Must be comfortable on the phone with customers and Outside Sales
PEMB knowledge in product offerings
Basic understanding of design considerations
Basic knowledge of insulated panels
FALK is dynamic, moving forward, and searching for new ways to improve what we do and who we are, and looking for energetic and engaged people to join our team.
Benefits of being part of the FALK team:
FREE Healthcare (Medical, Dental and Vision)
Up to 8% Monthly Bonus
IRA with 3% Company Match
11x Paid Holidays
Paid Time Off
Gym Reimbursement
PPE Reimbursement
Enjoyable colleagues, a strong team spirit, and fresh challenges every day. This is what makes working at FALK so enjoyable!
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